SCAMS

UNFORTUNATELY, THE CURRENT PANDEMIC HAS LEAD TO AN INCREASE IN THE NUMBER OF ATTEMPTED COMPUTER HACKS AND SCAMS.

THE GOLDEN RULE IS NEVER, EVER LET SOMEBODY TAKE CONTROL OF YOUR COMPUTER UNLESS YOU KNOW THEM PERSONALLY AND TRUST THEM. EVEN IF IT'S A COMPANY YOU HAVE DEALT WITH BEFORE, IF THEY REQUEST ACCESS TO ANYTHING ON YOUR COMPUTER TELL THEM THAT YOU NEED TO TAKE PROFESSIONAL ADVICE AND HANG UP.

THEY MAY TRY TO PRESSURISE YOU INTO DOING WHAT THEY SAY OR THREATEN YOU WITH DIRE CONSEQUENCES IF YOU DON'T COMPLY BUT IGNORE THEM. THEY ARE LIARS AND THERE'S NOTHING THEY CAN DO TO HARM YOU. THEY ARE NOT CALLING FROM THE POLICE OR THE INLAND REVENUE AND YOUR BANK OR ANYWHERE ELSE OFFICIAL. THEY ARE THIEVES, NOTHING MORE, NOTHING LESS.

IF YOU HAVE ANY DOUNT GIVE US A CALL. IF WE ARE CLOSED SEND US AN EMAIL OR USE THE CONTACT US PAGE AND WE'LL TRY AND GET BACK TO YOU AS SOON AS WE CAN. 

IF YOU SUSPECT SOMEBODY HAS ACCESSED YOUR COMPUTER, SHUT IT DOWN ADN BRING IT INTO US BEFORE YOU USE IT AGAIN. 

LAPTOP OVERHEATING

IF YOUR LAPTOP IS GETTING HOTTER THAN NORMAL OR EVER SHUTS ITSELF OFF WITHOUT WARMING, THE FAN PROBABLY NEEDS TO BE CLEANED OR REPLACED. 

DELAYING HAVING THIS DONE CAN LEAD TO MAJOR FAULTS WITH THE LAPTOP SO WE RECOMMEND YOU BRING IT IN AS SOON AS YOU CAN.

 

THE AMOUNT OF WORK INVOLVED IN CLEANING FANS VARIES MASSIVELY FROM LAPTOP TO LAPTOP BUT PRICES START FROM £20.

COMPUTER NOT BOOTING

IF YOUR COMPUTER IS TAKING LONGER THAN NORMAL TO BOOT OR IS NOT BOOTING AT ALL, EVEN THOUGH THE SCREEN LIGHTS UP WHEN YOU PRESS THE POWER BUTTON, IT MAY BE A SIGN OF A FAULTY HARD DRIVE. 

DO NOT REPEATEDLY TRY TO BOOT YOUR COMPUTER. IF YOU HARD DRIVE IS FAULTY, THE MORE OFTEN YOU TRY TO BOOT IT THE MORE CHANCE THERE IS THAT THE FAULT WILL GET WORSE. 

IF YOU BRING IT TO USE WE WILL FIRSTLY TRY TO RETRIEVE YOUR PERSONAL DATA AND THEM ATTEMPT REPAIRS. WE HIGHLY RECOMMEND THAT YOU ALWAYS BACK UP YOUR DATA, PREFERABLY TO A CLOUD, AND WE'RE HAPPY TO EXPLAIN YOUR OPTIONS.

WE HAVE AN AVERAGE OF ABOUT 5 PEOPLE A WEEK WHOSE HARD DRIVES HAVE FAILED AND IT IS FREQUENTLY NOT POSSIBLE TO RETRIEVE THEIR DATA.

PASSWORDS

ALWAYS MAKE SURE YOU KNOW WHAT YOUR PASSWORDS ARE. EVEN IF YOU DON'T NEED TO INPUT IT TO OPEN YOUR EMAILS, YOU DO HAVE A PASSWORD (YES WE DO HAVE PEOPLE THAT INSIST THEY DON'T). IF THERE'S A PROBLEM WITH YOUR COMPUTER, YOU'LL NEED YOUR PASSWORDS TO ACCESS YOUR EMAIL AND OTHER ACCOUNTS AGAIN.

ALL EMAIL ACCOUNTS GIVE THE OPTION OF USING ANOTHER EMAIL ADDRESS OR A MOBILE PHONE NUMBER TO RECOVER YOUR ACCOUNT . MAKE SURE THESE ARE UP TO DATE. IF YOU CHANGE YOUR MOBILE NUMBER UPDATE YOUR ACCOUNT SETTINGS.